Archive for: ‘March 2013’

iPage Business Web Hosting – Quality versus Price?

March 19, 2013 Posted by admin

ipageFounded in 2001 and employee-owned, iPage Hosting is based in California and Virginia and sports an “A” rating from the Better Business Bureau from 2002 to the present.  Even their homepage is impressive, rich in features and with a hypnotic rolling slide sequence.

Negative reviews are thin on the ground; in fact iPage customer reviews generally read like fan sites.  Can these guys really be as good as people seem to think?

The company has been around since 2001, which makes them sagacious greybeards in web hosting terms, and their reputation is based on having invested dollars in reliable servers which may be the secret to their success.  They use commercial grade Dell servers using high-quality hardware for extra reliability and speed.  They also use three independent internet providers so that traffic can be re-routed if one is having problems, avoiding slowdowns.  Their pledged uptime is 99.9% and they have achieved 99.8%, which in realistic terms is pretty good.

Reviews generally point up iPage’s cost which is not particularly competitive, but their business growth and their long years in the business would seem to prove that customers are prepared to pay their charges for reliability. Their business hosting packages begin at under $8 a month for 12 months, or under $7 for 24 months.  This is topped off with a 90-day money-back guarantee, which is one of the leading deals in the industry.  The image is of a company not prepared to compromise on quality, even if they can’t cut throats in the marketplace on price.

For business hosting, iPage offers a wide range of scalable hosting solutions, including shared, VPS and dedicated plans.  Tech support is universally praised, with staff being US based – in fact tech support is never outsourced – and available any time 24/7/365 by toll-free telephone, email, ticket support or online chat.  They also have FAQs, a knowledgebase, forums and video tutorials.  iPage also does nightly backups for accounts up to 10GB, and one account restore at four-month intervals for no extra charge.

Reviews point out that iPage’s hosting uses the latest cPanel with unlimited disk space and bandwidth, support for most programming languages/environments, but does not support Ruby on Rails and does charge extra for hosting upgrades, for example SSL certificates or a dedicated IP address.

With one hate-page in 300,000 webpages iPage’s track record seems pretty immaculate, but as always, customers need to take a close look at their services before deciding.  If reliability is a greater concern than affordability, this company would seem to be a contender.